Return & Refund Policy

At GoKrazy, we want you to be satisfied with your purchase. If you're not completely happy, we're here to help.

Returns

We accept returns within 14 days of the delivery date.

To be eligible for a return:

• Item must be unworn, unwashed, and in its original condition.
• Original tags (if applicable) must still be attached.
• Item must be free of stains, odors, or damage.
• Proof of purchase or order number is required.

Non-Returnable Items

The following items cannot be returned:

• Sale or clearance items
• Gift cards
• Limited edition or exclusive drops
• Items damaged through normal wear or improper care

Refunds

Once we receive and inspect your return, we'll notify you if your refund has been approved.

If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Exchanges

We only replace items if they arrive defective, damaged, or if you received the wrong item. If you need an exchange, please contact us within 7 days of receiving your order.

Shipping Costs

Customers are responsible for return shipping costs unless:

• The wrong item was shipped.
• The item arrived damaged or defective.

Original shipping charges are non-refundable.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with:

• Your order number
• Photos of the item
• Photos of the packaging

We'll work to resolve the issue as quickly as possible.

Contact Us

For any questions about returns or refunds, contact us at:

Email: gokrazyus@gmail.com

Thank you for shopping with GoKrazy.